Capitec Bank Service Consultant
Job title: Service Consultant
Company: Capitec Bank Ltd
Location: South Africa
Purpose Statement
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry to enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better
Experience: Minimum:
3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered”
Read Also: Capitec Bank: Bank Better Champion [ATM Assistants]
Ideal:
More than 1 year’s client service experience within a retail/ financial/ banking environment
Demonstrated track record of engaging in a sales and client facing environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Commerce or Similar
- Certification in Finance or Banking
Minimum: Knowledge and understanding of:
- Basic calculations
- Retail/consumer service environment
Ideal: Knowledge and understanding of:
- Capitec Bank Products
- Internal business processes and procedures
- Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Read Also: Administrative Assistant
Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system
