Customer Service Agent X7- Government Vacancies

Customer Service Agent – Government Vacancies Circular

Duration: Client Relationship Management (12 months contract)

SALARY: R18,172 per month (Level 06), plus 37% in lieu of benefits

The purpose of the role is to provide administrative functions and resolve queries and complaints on first contact within the Clients Relationship Management environment.

GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA) 

LIMPOPO REGION 

REF NO: CSA/LIMP/2023-01-2C

REF NO: CSA/THOHO/2023-01-1C

CENTRE: 

• Polokwane Regional Office
• Thohoyandou Satellite Office

For more info contact: Ms. Felicia Mahlaba Tel No: 012 319 1455 or Eugene Geldenhuys Tel No: (011) 883 5035

MPUMALANGA REGION 

REF NO: CSA/MPUM/2023-01-1C

CENTRE: 

• Nelspruit – Mpumalanga

ENQUIRIES: Eugene Geldenhuys Tel No: (011) 883 5035 or Mapule Mahlangu Tel No: 012 399 2639

NORTH WEST REGION 

REF NO: CSA/MAF/2023-01-2C

REF NO: CSA/RUST/2023-01-1C

CENTRE: 

• Mafikeng Regional Office
• Rustenburg Satellite Office

ENQUIRIES: Mr Mbongiseni Nkosi Tel No: 012 3992202 or Eugene Geldenhuys Tel No: (011) 883 5035

FREE STATE REGION

CSA Bloemfontein Regional Office Ref No: CSA/BFN/2023-01-2C 

CSA Phuthaditjaba Satellite Office Ref No: CSA/PHUT/2023-01-2C

CENTRE: 

• Bloemfontein Regional Office
• Phuthaditjaba Satellite Office Free State: 

ENQUIRIES : Mr Ismael Radebe Tel No: 012 399 2299 or Eugene Geldenhuys Tel No: (011) 883 5035

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BASIC REQUIREMENTS: 

An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months of proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments or similar financial institutions OR A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments or similar financial institutions. Knowledge of GEPF products and services will be an advantage. 

Computer literacy would include a good working knowledge of Microsoft Office products. Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage (Sipedi, Tshivenda, and Xitsonga). The applications of individuals currently residing in the Province applying for may receive preference (Limpopo and adjacent areas). A valid driver’s license of at least 12 months (a copy of the license will be requested). Excellent problem-solving skills. Excellent presentation skills. Excellent communication skills, both verbal and written. Ability to communicate with clients. Time management skills. Self-management – being able to work independently. Knowledge of Employee Benefits. Knowledge of client relations management. Geographical knowledge of the Province applying for. Willingness to travel. Take note of the requirements regarding a new Z83 effective 1 January 2021 as per the DPSA

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regulations and all other requirements specified in the footer. Take note of Circular 19 of 2022 regarding the practice note on the Z83 application and completion thereof. The shortlisted candidates will be expected to certify all supporting documents. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. If you have yet to be contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful.

DUTIES/RESPONSIBILITIES: 

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide quality customer service within CRM: Handle all face-to-face enquiries received effectively. Follow up and finalize enquiries referred to other business units, within the agreed time frames. Respond to emails, web queries, posted queries/courier services, and faxes within the allocated time frame—update all the relevant GPAA systems. Provide Client liaison services within the office: Respond to escalated queries within the given time frame. Interact with the departments and members regarding outstanding queries. 

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Relationship management on any changes happening in the various sections. Provide/ request feedback to various clients and stakeholders. Follow up with business units and provide feedback to clients until cases are finalized. Effective and efficient administration of documents received. Provide administrative support at outreach initiatives. Provide data inputs in the compilation of the reports: Report any issues/make recommendations with regard to ongoing service improvements and maintain a high level of client care. Compile and submit daily, weekly, and monthly production statistics to the supervisor. Check and update consolidated/escalation lists to the supervisor.

Application Address: 

It is mandatory to apply on the following URL https://affirmativeportfolios.co.za/GPAA/ with a comprehensive CV and new Z83 signed attached. Follow all steps.

Download and get free Z83 form sample now.

Z83 Form

NOTE: Two contract positions of Customer Service Agent are currently available at Polokwane, Thohoyandou Satellite, Mafikeng, Rustenburg, CRM Free State, and Nelspruit Regional office of the GPAA – 12 months contract. The purpose of the role: To provide administrative functions and to resolve queries and complaints on first contact within the Clients Relationship Management environment.

CLOSING DATE: 06 February 2023