Department of Employment And Labour is Hiring Call Centre Agent X3

Department of Employment And Labour is Hiring Call Centre Agent X3

REF NO: HR 4/ 4/3/1CCA/UIF

SALARY : R16,852.75 per month

CENTRE : Unemployment Insurance Fund, Pretoria

Location: Gauteng 

Closing Date: 02 October 2023

Basic Requirements: 

• Senior Certificate / Grade 12 or equivalent. 
• 0 – 6 months’ experience. 

Knowledge: 

• Batho Pele Principles. 
• Telephone Etiquette. 
• Call centre operating system. 

Skills: 

• Computer Literacy. 
• Interpersonal. 
• Communication. 
• Listening. 
• Customer focused.

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Duties And Responsibilities: 

• Answering incoming calls (Inbound). Handle outgoing calls (Outbound). 
• Maintain employer’s database. 
• Handle electronic enquiries Evaluate the quality of the calls received and provide advice on Standard Operational Measures.

For enquiries contact: Ms ZW Chauke Tel No: (012) 337 1886

Applications Address: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.

FOR ATTENTION: Sub-directorate: Human Resources Management, UIF.

Note: The Z83 application form is obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. Or Click the link below to download Z83 Form