FNB ATM Assistant

FNB ATM Assistant

Job Purpose

Load, maintain and replenish ATM/ADT devices within SSD region; Be responsible for a number of ATM/ADT and undertake the routine; Take full custodianship of ATM/ADT devices.

experience and qualifications

Job Title: ATM Custodian Self-Service D

Employer: First National Bank

Location: Gauteng

Closing Date: June 04 June 2023

Qualification and Experience 

• Grade 12.
• National Certificate NQF 5 120 credits (preferred).
• The ability to self-manage and self-motivate is essential.
• Ability to work with cash accurately.
• Driver’s license (no endorsements).
• Basic technical skills.
• A minimum of 1 year of experience with all aspects of ATM routine maintenance is essential.

Additional Requirements

This is a Pool vacancy.  The preferable candidate should reside in Gauteng (North/South) It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the employer to ascertain whether the candidate’s credit record is acceptable. In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. No Referral plan is assigned to this job.

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Duties and Responsibilities

• Reduce Rand value of ATM/ADT differences as being the total of absolute net shortages plus absolute net surplus as reflected on the General Ledger of the business unit under control.
• Achieve Balanced Scorecard Profit results for the Self Device Devices as per the Business Scorecard Objectives.
• Ensure cost controls within budget requirements e.g. cell phone bills and tool of trade vehicle and effective control and management of overtime targets.
• Achieve the delivery of exceptional customer by providing first-line support and after-hours support on a 7-day standby week according to required Service Level Agreements
• Self Service Devices availability is measured by means of the ATM/ADT reports and benchmark % uptime agreed. (excluding uncontrollable downtime due to mechanical defects).
• Provide feedback on the performance of vendor service SSD devices and sites e.g. SBV, BTYES, BMS, DIEBOLD and CLEANERS.
• Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site inefficiencies are reported immediately and ensure that strict SSD cleanliness standards are adhered to and monthly look and feel checklists are completed.
• Comply with governance in terms of legislative and audit requirements, policies, processes and procedures required for the Self-Service Devices.
• Manage own development to increase own competencies.