Foreign Language Call Centre Agent – Flash Vacancies
Foreign Language Call Centre Agent – Flash Vacancies
Flash South Africa is hiring Foreign Language Call Centre Agents in Northern Cape. This job is a great opportunity for those who foreign languages anguage and have good communication skills. As a call centre agent, you will be responsible for responding to customer queries in a professional manner. To qualify for this position, you need to have a Matric certificate. Flash South Africa will provide extensive training to help you excel in your role. If you are interested in this job and are fluent in any of the above languages, don’t hesitate to apply
Job Ref #: FH-277
Industry: Call Centre
Job Type: Permanent
Salary: Market Related
Location: Northern Cape
MINIMUM REQUIREMENTS:
- Matric
- Must be bilingual with fluency in Amharic and English
- Fluency in Foreign Languages i.e. Somalian, Bangladesh and Pakistan will be an advantage
- 6 months Call Centre Experience will be an advantage
- Must be computer literate
ATTRIBUTES
- Be able to listen to the customer’s query and respond adequately
- Perfect telephone etiquette
- Able to handle irate customers
- Able to multitask
DUTIES AND RESPONSIBILITIES
- Handle and resolve customer complaints
- Provide customers with product and service information
- Effectively deal with job stress, angry callers, and upset customers
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller
- Answer calls professionally
- Respond to customer inquiries
- Enter customer information and update
- Process Orders accurately
- Identify and escalate priority issues
- Sell to Customers
- Route calls to appropriate resources
- Follow up customer calls where necessary
- Complete attendance registers
- Meets commitments to customers
- Other duties as assigned by management
