Nedbank: Data Capture Clerk

Location: Cape Town, Western Cape

Company: Nedbank

Job Purpose

To obtain; capture or process data within policies; procedures and systems to satisfy clients and bank requirements to achieve departmental objectives and targets.

Requirements:

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 1 year data capture experience preferably in a banking environment.

Read Also: Capitec Bank ATM Assistants X2

Job Responsibilities

• Minimise financial loss by verifying if the client has adequate funds before processing the request.
• Minimise financial loss due to negligence by checking the accuracy of the request before and after processing the request.
• Ensure compliance with bank policies and industry regulations in order to minimise opportunities for threat of loss.
• Ensure bank charges have been debited for once-off requests by capturing them manually on the Nedbank Terminal Emulator (NTE).
• Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
• Build client trust by resolving queries timeously, communicating SLA deviations and suggesting resolutions.
• Build and maintain internal and external relationships with clients by educating and guiding clients on the requesting process and system.
• Provide monthly workflow updates by preparing and submitting daily and monthly statistics reports to the team leader.
• Mitigate the risk of fraud by verifying client details with records on the banking platform and Nedbank Terminal Emulator (NTE).
• Ensure security procedures are adhered to by verifying the authorised signatories on the Signature Verification (SIGVER) system.
• Confirm the client’s request by telephone to ensure that the client is aware of the request and that everything is in order for approval.
• Capture the client’s name, date and time, and sign and stamp per the bank procedures to approve the request.
• Update the receiving file by capturing the request on the server in the relevant folder.
• Ensure serious incidents affecting the department’s performance are reported and recorded on the incidents form.
• Ensure adherence to all workflow processes by working in accordance with the Aris map.
• Improve service delivery by redirecting security stationery to the correct branches and updating branch details with printers and couriers.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, and websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that your own contribution and participation contribute to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by ensuring all learning activities are completed, experience practised and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with the team.
• Contribute to a culture conducive to achieving transformation goals by participating in Nedbank culture-building initiatives.
• Participate and support corporate social responsibility initiatives to achieve business strategy (e.g. training/awareness on digital forensic examination to external parties on a pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting the implementation of tools, policies and procedures.

Read Also: ShopRite: Sales Representatives X7

Technical / Professional Knowledge

• Administrative procedures and systems
• Business writing
• Data analysis
• Relevant regulatory knowledge

Behavioural Competencies

• Communication
• Collaborating
• Work Standards
• Managing Work
• Quality Orientation
• Sustaining Customer Satisfaction