Netcare: Receptionist
Netcare: Receptionist
Company: Netcare
Location: Medicross Walmer, Eastern Cape
Closing Date: 08 November 2023
Role Summary
You will be required to be a brand ambassador by provide the best and safest person center health and care, quality customer service, whilst living our values of care, truth, participation, compassion and dignity.
The incumbent will be required to provide quality customer service aligned with the overall business strategy and fulfill administrative, switchboard, billing and pay-point functions.
Education
- Grade 12 or equivalent NQF 4 certificate.
- Higher certificate in Business Management or related.
Work Experience
- Previous experience in a hospital/clinic environment would be desirable.
- Knowledge of Medical Schemes is advantageous.
- Computer literacy.
- SAP experience.
- ME + experience.
Knowledge
- Thorough knowledge of general / primary care nursing theory and practice.
- Extensive knowledge of modern nursing care principles and practices in the highly specialized field of intensive care nursing.
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Key Work Output And Accountabilities:
- Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing system.
- Ensure that the reception area is always neat and tidy.
- Accountable for accurate document completion (admission & discharge).
- Deal with all customer complaints, and if not resolved, escalate to the relevant manager.
- Accountable for all banking/cash up processes as per Standard Operating Procedures.
- Pay point duties as required i.e. receipt of Cash/Credit card/ Debit card and allocation to patient account.
- Deal with telephonic enquiries and queries.
- Accurately record messages in the appropriate message book and ensure that the messages are delivered.
- Ensure accurate bookings are made with patient’s preference of practitioner, date and time.
- Manage patient arrivals in a proficient and professional manner.
- Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
- Verify and confirm the file for accuracy and completeness and update.
- Print an MCR and ensure the correct practitioner has been selected.
- Inform the patient of any outstanding balances or levies.
- Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
- Direct all patients to the appropriate location, services and professionals.
- Monitor patient waiting times and keep patient informed.
- Ensure that the patient is correctly billed after the visit.
- Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are collected at the time of visit.
- Setting up appointments for patients with specialists as requested by practitioners.
- Manage requests for repeat scripts accurately and timeously.
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Application Process
Netcare is an equal opportunity employer The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to [email protected]
