Takealot YES Learnership Programme
Takealot YES Learnership Programme
Employer: takealot.com
Location: Cape Town, Western Cape
Job Type: Learnership
Takealot South Africa is looking for someone who thrives when the going gets tough, is solutions-driven, and will simplify & innovate. If you’re results-oriented, and self-motivated with attested retail/e-commerce experience, this is your opportunity to kick-start your career.
A learnership is a structured learning process for gaining theoretical knowledge and practical skills in the workplace leading to a qualification registered on the NQF (Work-based education and training programme)
Purpose of Programme
The Takealot YES learnership programme is aimed at individuals who are or wish to be involved in the Contact Centre industry. It also serves as the entry qualification into Warehouse operations and management The learnership is offered as 5 block release modules as well as workplace learning from 1 June 2023 – 31 June 2024.
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Reporting: You will report to the Risk and Security Manager
Learnership Duties and Responsibilities:
- Deliver timely, accurate and professional warehouse aligned to service level standards.
- Resolve product or service problems by utilizing your listening skills to clarify our customer’s query; assess any service failure to identify the root cause and take appropriate action.
- Communicate with our supervisors on the floor.
- Utilize a variety of software tools to navigate to a resolution.
- Liaise between internal departments to solve our risk and security queries.
Learnership Attributes:
- Customer obsessed and knows what it means to deliver exceptional service.
- Competitive: Although innovation is important, GREAT requires a lot of work.
- Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what you already know.
- Hardworking
- Smart: Able to identify the root cause of a problem and find a solution.
- Comfortable working in a fast-paced high-pressure environment and thrive. on delivering quality work at hyper-speed.
- Collaborative and mindful of the impact of your actions on the team.
- Energetic
- Emotionally resilient and comfortable with ambiguity and constant change.
- Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Excellent written and verbal communication skills in English.
- Computer literate and tech-savvy – exceptional typing and computer navigation skills.
- Accountable and responsible, strong sense of integrity and takes ownership regardless of whose ‘problem’ it is.
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Qualifications and Experience:
- Successfully completed Grade 12.
- Preferably a minimum of 4-6 months experience in a warehouse.
- Flexibility to work rotational shifts which include weekends, public holidays and overnight work.
We seek to Employ an Extra Ordinary Mind who:
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenges the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
- If you meet the above you are an Extraordinary Mind so come and join us!
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You will need to apply for this learnership as soon as possible… As per, the closing date is not fixed. So apply before the position is filled.
